Have got my JPA password and have managed to login.
However, it has proved difficult to correct the wrong information entered into my account as the server must be overwhelmed - it is exceedingly slow.
As an example, in answer to the security question "place of birth", the answer recorded is my NI number - and it won't let me change it.
If everyone could logoff whilst I update my info, and check my bank details that would be nice.
WTN