the problem is not regular clients...
....but the non computer, possible non literate passenger who needs reasurance that all is well.
Also what about the situation when the ticket was issued on line, and the credit card was a company officer, and the company did not know the FF number.
I have several times received a phone call from my company giving me a flight number, and a locator number. This is not enough to take the DIY route.
If this is the only route to actually get on board the aircraft, where do I stand in relation to actually being permitted to board. (reference the out stations statement).
Flexjet can keep us up to date as to the efficiency of the out stations.
Bumz