self service check in
Sounds Great doesnt it! Hard to think it will work though especially as those people who decide to check in online at the moment find it difficult half the time to print out their online boarding cards and then get to the airport and make comments to "the girl painting her nails" that he forgot. Whats the point of a self service check in at an airport where 85% of people are checking bags through for an onward connection, and the rest are business men that are just using the on line check in system to reserve themselves seats and cant be asked to take the time to print out their boarding cards so have to join the Q anyway. Check In agents are the face of the airline and its all about Customer Service, interaction with their customers and making them feel important, cant see how a computerised self check in has the same appeal. BA should be investing in making better use of their hard worked check in agents not trying to replace them with an inanimate object that can at times break down and be totally useless, how many times have you tried to check in at a conventional desk to be told by the agent "sorry this agent is out of order".