hey mydata i totally agree.....
glad you recieved some good customer service on your recent man-tls flight, what the staff member did was very good - she helped you out because she could at no extra cost to the airline or you and more importantly because thats the way shes been brought up to represent BD i guess! Whatever airline you work for customer service should always be free - thats why it annoys me when i have to speak to a pax about a complaint like excess baggage and they say its bad customer service - well its not, its a term of your contract with the airline - nothing to do with the customer service problem!
yes i also agree about the self service machines - im not a big fan at all of them, i prefer to speak to a person and not play with a machine! - however, i believe there should be a few maybe for just hand luggage and strongly believe that not everyone should be forced to use them like some airlines enforce!
regards
bmibabyfc