Hi all,
A couple of replys to some of the comments in the last few emails.
Anti-Ice.good comments and you seem to view it from both angles:-
"If they're not being given the resources then fair enough - but with BAA's big profits, surely they do not want every a/c taking off an hour late due to logistics"
it is a resource problem and the bit about work to rule.
Well its exactly what it is. Thats how it should be!! Unfortunatly the resources in place are for people that dont work to rule.
Which im afraid happened many times to get people through to flights, the guards started to fail the tests and for their own job security which is what really matters to live. They have to do the job how it should be done. I.e work to rule. Which causes queues until BAA managment admit that for the job to be done to the rule book they need more staff. they are getting more staff but from now till then its going to be crap!!
---------------------------------------------------------------
About billing BAA for long queues. This does happen.
The BAA and airlines have agreed a limit to how long queue time can be and if they go over this time more than a fix amount of occasions then they have to pay all the airlines effected a certain amount of money more for the more common airlines based on % of flights.
This is the same of the other hand. when an airline doesnt push back for other reasons they too have to pay up so basically the money goes back and forth, looking at the queses more money is going from BAA to the airlines i would guess.
Not to mention how much BAA is losing from retail when the passengers spend an hour in a queue when they could be spending an hour in the shops.
by cutting the queues everyone could make a lot more money!!
-------------------------------------------------------------------
cheers