Mike Jenvey quoted:
>The impact of the changes was very difficult to estimate (despite having a competent team of process simulators and planners). <
If they were a competent team, they would have figured this out by looking at places like Chicago. Therefore, ipso facto, they aren't competent, and the statement is a downright lie.
They should have been aware more than 7 weeks ago what they needed to do, so the sooner they sack the HAL director, the better. Possibly a public shooting 'pour encourager les autres' might help!