To an outsider , it would appear that it is a work-to rule/go slow practice....
the other sunday morning at 0530 it took us over an hour and a quarter to get through at the entry point by 'Gate Gourmet' roundabout - we got on the a/c 20 mins after take-off.
If they're not being given the resources then fair enough - but with BAA's big profits, surely they do not want every a/c taking off an hour late due to logistics.
This needs sorting out. Fast.