Hi again, i have to agree on its BAA (the company) that has let them get away with accerating the time it take to check a person, you are right they should have stop them from not doing their job properly, But im afraifd as you well know it saves them alot of money for them to let the guards get away with it.
A) i would say the 2 hour waiting time is a bit much !! more like 45 minutes at the mo everyone tends to times there waiting time by 1.5,
Like how long it takes for a dispatcher to arrive at flights during some parts of the day at Heathrow.
B) Another thing is that there is enough security lanes and its not a thing about space its more to do with not having allocatied enough staff to an area to run all the machines.
use to be 9 machines on INT in T1 with only about 4-6 running!!
Thats the problem not space!!
And the silly thing for BAA is when this Passengers are in the "2 hour" infact only 10-50 minutes the passengers are are not in the shops making them money!! and inturn arriving at the flight ready and in a good mood to by Duty Free!!.