You are all being a bit harsh I think.......You have to remember its not like they are on usual routes for them, generally they are going to places noone wants to go(Prestwick) and its long sectors in a noisy cockpit.................................and of course they are SEPTIC TANKS!!!!!!!!!!!!
I am married to one and she only listens when its benificial to herself. Please remember English is a second language in a large part of the country......in fact I seem to remember that the US of A does not have an offical language for fear of upsetting the Spanish/Mexican etc population.
Try yelling in Spanish if English is not working!!!!!!!!!!!!!!!!