Well, it was a short haul flight (tho' that's not relevant) and I have nothing to say against the flight crew; it was a ground agent who really chapped my hide. My point is that the disdain for passengers which he showed and which is evident in some of the posts here will not be healthy for the company in the long run. I'm not anti-BA at all - it's just that reading this thread has some of the fascination of watching a film of a car crash in slow motion.