Originally Posted by Outlook
The customer helps decides the policy using our hard earned currency; If people like the policy (aka cost model) then they use the Airline; otherwise they don't and then either the policy changes or the Airline goes under.
If you don't like the policy then don't use the Airline.
(My view; I'd rather go with BA or other flag carries for the superior customer service and peace of mind)
That argument would seem to give the airline carte blanche to ignore any regulation it cares to.