Midjet, I know exactly what you mean. It puts pressure on everyone involved!
EZY have increased the pressure once again by introducing INET check-in. This means that passengers who have checked-in on-line, have to have a full document check at the departure gate. In my opinion this is ludicrous, I am already complaining that I don't have time to check the name and photograph, and now they want me to check for VISA's!!!!!!
What makes me so angry, is that Easyjet think that every airport is like Luton. Their agents have 2 computers per gate, and so can enter the INET sequence number as the passenger comes through. Not all airports can do this, for whatever reason. The combination of a CR@P reservation system, copied from Navitaire, and the fact that no thought has gone into this process means that we all have to run around like idiots to try and make it work.
Last week we discovered that there was an error with the check-in system, and that Infants who are checked in on-line, are included in the M,F,C, headcount!!! I mean for god sake, don't those idiots put these changes into practice and check that everything is working properly before bringing them online????????????????
Last edited by TotalBeginner; 16th April 2006 at 22:43.