Backseat jock
While I share the view that BA customer service leaves alot to be desired it does at least exist compared to lo cos .
I have had problems with on line check in where it would loop me back to the start screen unless I used a different computer -no explanation from BA at all other than a view that it must be my fault. On the other hand its better than BT Yahoo customer service where a mild letter of complaint and request for help with a problem their help desk staff couldnt fix brought forth an abusive and angry phone call from 'a customer service supervisor'
So far I have always managed to evade any charges for completing a booking via an agent when the web site hasnt worked properly.
Overall its the normal 'school report ' verdict on BA 'could try harder. could do better' as the organisation mimicks a moderately clever but lazy child
PB