CX management moto - DIVIDE AND CONQUER.
And its working with great success, generally the Cabin Crew despise us, with relations between the AOA and FAU at an all time low. Staff travel counter personnel at HKIA treat FOP staff as if we have a communicable desease. Never before have so many JF/O's failed first QL attempts EVEN although the check Captain says "yeah, a very good check - recomended for upgrade to F/O" not to mention the command success rate for 2005.
Fact: Every department within CX has over the recent years received a pay rise EXCEPT the Pilot body.
I will no longer ask for direct routes or reduce cost index or reduce fuel for a ZFW drop.......
PC, just a reminder that this company was started by "gweilo" pilots and if it weren't for them you would have nothing to mess up today.... uuhh correction to that, you would probably still be selling sharks fin soup at Disneyland!
Bets are on to see how much their "well done" bonuses will be? Do I hear anything less than last years HK$150000, me thinks not. I wonder what the 'formula' is for them? "....Good, you screwed them again here's a wad full...."
Just wondering what your profits will be this year with a disgruntled staff group - how many are going to go above and beyond the call of duty?