Originally Posted by bmibabyfc
if you book the seat yourself then i suggest when you select the fare, you click where it says "more info about xxxxx fare" - this will tell you what you get, all of the above mentioned and MORE!! its not that hard, really it isnt.
bmibabyfc
bmibabyfc When a passenger achieves a certain status he/she expects to receive the promised benefits. bmi marketed the fact that silver and gold cardholders could use lounges on any fare, then withdrew this on certain fares. Gold card holders were told that they could use the lounge on any fare, then that they could not, then that they can. Silver card holders were told that they can use the lounge on tiny fares but no miles, the lounge would be withdrawn on tiny fares and miles are back.
Just because I book something now does not mean bmi will not have changed it by the time I fly. As to "its not that hard, really it isnt", why do bmi staff not understand the rules then?
Your condecending attitude to bmi's (former?) customers reflects what is wrong with bmi at the moment.
The website does show incorrect information, but bmi refuse to correct it.
Even the staff do not understand the rules