A bit of light reading for the bmi coffee break
http://www.airlinequality.com/Forum/brit_mid.htm
And no, not one of those posts is mine. It reinforces the strength of feeling out there. Is Nigel man enough to back down and say - "I got it wrong. Let's REALLY talk to the customer this time and see what kind of acceptable service we can offer that will keep the customers and deliver a profit"