Difference is that at Southwest and other successful airlines OS management see themselves as equal and as part of the same TEAM that their employees are part of...they share the same goals and work togther towards the airline's success...
Instead of bullying, manipulating and threatening, Southwest's Management LEAD their organisation forward, they show COMPASSION for their employees......In turn, this generates MUTUAL RESPECT
In stunning contrast - the
ARROGANCE being displayed by Senior QF Management is absolutely disgraceful....
QF management have
NO concept of the true importance of these values.
The culture within the airline is at an
all time low. It will only be a matter of time before, customers and shareholders wake up to this very very sad state of affairs....
The QF Board of Directors are obviously asleep or don't care.....WAKE UP!!