Lodown,
You hit the nail on the head. IF Airservices got back to its "core business", then maybe you could "trim some fat" . But Airservices, no matter what it says, can't help itself ... it's always looking for outside work, trying to take over someone elses airspace or inventing new gizmos. That's why there are over 150 current projects.
Then add in the Controllers, who are always wanting their equipment/tools/software/documents to do this or not to do this (often for good reason) ... which starts everyone running around again. Then they get impatient because they don't understand, and often don't want to understand, what scope and size of work is involved for the support Staff to deliver on their requirements.
Add this all together and you NEED "fact finding trips, staff consultants, project managers, industry liaisons, and general hangers-on, minute secretaries, lunch organisers, brochure printers and reprinters, trip planners, meeting planners, luggage carriers, image consultants,
PR staff, political consultants"
Now just watch it all bog down as support is trimmed and centralised in Canberra.