20 min turn-around unrealistic!
I've been working on the Easyjet product for just over 1 year. During this period I've seen the number of Passenger Service Agents, allocated to "departures" steadily decrease, to the point where only 1 agent is allocated to board a flight.
The workload for the departures team has steadily increased, with the introduction of Online Check-in etc etc, to the point where I find myself coming under fire because I refuse to cut corners. Other agents seem perfectly happy about just checking that the passenger is going to the right destination, but I am not. It seems that brushing off the passport check is the norm when time is tight. On the rare occasion when I am joined by another agent at the gate, I seem to spend half my time chasing their passengers down the stairs, because they have been allowed to board with their spouses passport!!!!!
I do not think that it's acceptable for anyone to be faced with 156 passengers, at the entrance to a restricted area, and be expected to carry out the appropriate checks, single handed, in less than 15minutes. (Assuming that it only took the inbound passengers 5min to disembark). The pressure placed on the staff for an on-time departure is totally counter productive, there is no encouragement to do things properly, instead agents flap and make mistakes.
What are the opinions from those at other stations. Do all EZY hubs only have one gate agent per flight???
Last edited by TotalBeginner; 16th April 2006 at 22:40.