I concede NikNak as you say 'a long time ago'. In many of the handling companies today, indeed five tasks are the norm hence many of them do not get done properly, under pressure and result in accidents. Thats what we have insuarance for. You are correct I can comment and I see daily the unsatisfactory handling companies and their staff that are out there. Human nature plays a large part as we all cut corners adding to the problems. SOU staff please do not take offence but perhaps if one of them sees this they can comment on the expertise and training of Aviance, or whatever name they go by this week?