This happened aswell in the BA travel shop in Manchester. Some one tried to book direct to Oslo from Man but were told they had to go via Heathrow. This person happened to be a Bacon employee and had operated the flight days earlier. When will BA wake up and realise that not everyone wants to fly via Heathrow or Gatwick. Easy, Ryanair's and Flybe's sucess from regional airports just seems to be passing them by.