Originally Posted by Few Cloudy
Lesson 1. The customer is always right
Lesson 2. The cockpit crew has nothing to do with cabin matters
Lesson 3. We will tell you anything to keep you happy, even if it is not true
In a similar vein, I once caught the crew talking in our crew bus about a fire which they had extinguished on board - on the flight we had just done! We had a safety refresher there and then but I doubt it made much impression. "It was only a small fire and we didn't want to disturb you captain..."
FC.
I've had similar experiences to this in my Company. We've had our Chief Purser come to the flightdeck and complain about how some frequent flyer is being rude and abusive to some of our cabin crew. When asked whether she wants us to call the police upon arrival, the response is standard, "Oh noooo, please don't, he is a "Diamond Member, it's bad customer service....and I don't want to get into trouble..."
....so why come up and tell us then ?
