So how long do you think it will be before the centralised call centre is moved from Glasgow to Mumbai to save money? (not sure which accent would be easier to understand though!)
What will JPA do for me? Probably cock-up my pay, leave (or absence, as it will now be called) and claims (re-imbursements?) even more than now. It will enable me to get loads of free calls to someone that doesn't have a clue what I am talking about.
And on a plus side, it will pay for itself in the first year by making it such a painstaking effort to claim for expenses that no one has the time or inclination to do so - not to mention a lack of space to store all your receipts!
I just love progress!