I didnt see this documentary but flew Ryan Air last week and once again when boarding the crew were to busy on the phone haveing a gossip with back galley to monitor the pax or boarding cards. Also we sat at an over wing exit but were not at any point breifed on procedures or asked if we aware it was an exit, which of course being crew i was but they didnt know that and most pax arnt realy aware of procedures. I think Ryan Air may also be skimping on their customer service training to!