As main CC at LGW for BA I think its nice to see the positive being reinforced for a change and believe me when I say I can probably talk for most of us when I say its nice to be appreciated and thanked once in a while especially in person. So if you do receive what you think is good service tell the CC in question on the day. Other more formal ways of thanking include speaking to the CSD on the day. They can, along with the other crew members, write what is known as a Bravo Award. This is a report filled in to highlight good customer service and is placed on your permanent record in recognition of this fact. Another way is to write a comments card which you can get onboard and either freepost or hand to a member of crew and they will hand it in for you. You could also write to BA Customer Relations as well who will pass on your thanks to both the crew member and their line manager. Plenty of ways to make us feel more valued and believe me that goes a long way in our job!!!
