I would just like to say well done to the BA crew who flew me from Heathrow to Amsterdam on the morning of 18th Jan, about 0830.
I’d just arrived from Sydney with Qantas and was tired, hungry and after not getting any breakfast a bit grumpy.
Got on the BA flight and was met by a happy smiling crew (not the miserable condescending lot that I remember from not too long back). We were served a hot sandwich, which was very welcome. And after several informative announcements from the flight deck we arrived about 10 minutes early.
I know most of you strive to get this level of performance all the time but I'd just like to say when it all goes right it is a pleasure to be a customer. Thanks.
You've also earned a convert back to BA as my airline of choice when possible.