Appreciate that gaunty.
It is the hypocracy that is annoying.
In my world, a "stuff up" means dead. A "false start" is maybe only a crash.
A "wrinkle" a show cause - AOC or license.
To be told "we lost it, resubmit application" or to get two different answers to the same question to the same department on the same day is frankly unacceptable.
If I were to handle my dealings with said department in a similar fashion it would not be tolerated.
And yet it is OK for them.