After receiving the "standard letter" it really behoves you, the applicant, to update your hours every 4-6mths.
In todays dynamic market you may want to update every 3-4mths.
Because the system is computerised, the staff can readily check how often youve updated......and the more updates is rather indicative of how interested you are in CX!
If you feel youve been looked over, lost or havent heard from CX after youve updated your hours (they will send you an email acknowledging your update) then do something about it!
Claire, Carol & Kelly are very amiable people. They would welcome your call and be very frank with you as to where you currently stand.
If phoning out of the blue worrys you, then drop them an email and ask if its OK to phone at another time.
Other people are being proactive...........think about that.