Sorry, I should have been a little clearer. I work on the ground, not in the air. I see crews rushing to complete all that is required in limited time and I see ramp teams attempting to achive safe, efficient turnrounds under pressure of the 25 minute time scale.
My point was that although the channel 4 program proberly gave a worst case picture of a respected airline, it did high light to the unaware and confirm to those that know, the corners that are cut to achive a desired service.