Well, apart from customer relations which we all know about and don't give crap about ( speaking as a pax in this case ), what was new?
Didn't much like the CC training as it was shown, but only a snippet of it was filmed so it gives no clue as to the rest of the training program...therefore impossible to judge on a safety standpoint. The references thing? well if it is true, then security is a joke....again nothing new at european airports, but not good all the same. CC asleep? Well I am not CC, but do they get a few minutes off during the flight for a break? If so, they can nap! The slide issue, well they never followed that through in the report so who knows? The pilot's
attitude towards the pax? They only repeated what we all know about flying
ryanair, it's cheap so shut it! The passport issue at boarding gate? One employee giving bad advice to another is no reflection on the whole operation. Dirty planes?, well in 25mins it's no surprise, but not completing safety checks is something of concern. Would dearly love to hear a reply from MOL!