I don't think I'll be forming an impression of Ryanair based upon the "revelations" of a biased, heavily/cleverly edited, sensationalising TV documentary (hey, OK, I admit, I'm just guessing, based upon 99.999999% of undercover, true to life, ever so real, honest this is the real thing, not kidding, Scouts honour TV documentaries).
Some people will believe anything they see on TV.
Brainwashed!
