Thanks sdcycles, this particular company are very good at threatening/undermining and 'marking your card' but sometimes you have to stand up and be counted. It was a long and difficult case and a very stressful time but if I had to do it again I would! I can't advise anybody else to do the same, you have got to weigh up what you can live with and what you can't for yourself. As for the negative comments, I was kind of expecting them and don't mind, they helped me manage my expectations.