Its sad to see BMI losing its way as they had a great little niche and network and a band of loyal customers. When the other major airlines were binning inflight service and free coffees I purposefully booked BMI even if slightly more expensive as a show of loyalty. My loyalty went out the window when the 10p or whatever it must have cost them to give me a freeze dried coffee on an hour long flight eats into their profit margins so much and they no longer do through checking of bags unless you have a BMI ticket for your entire route. Hence its online booking and whoever is cheapest now.