PPRuNe Forums - View Single Post - A New Concept for Maintenance
View Single Post
Old 5th February 2006 | 09:43
  #3 (permalink)  
Hairyplane
 
Joined: Mar 2002
Posts: 605
Likes: 0
From: Midlands
Hmmmmmmm.......

Could it be that you have been involved in a bit of 'creative invoicing' in the past and either kept schtum or proffed from it to the extent that the disparities involved were regular enough/ of sufficient magnitude to flag up a business opportunity?
Just a thought....
As a newbie to heli's ( but very much an old git on fixed wing who has been stiffed more than once in the past by the classic quote me happy/ plane in 1000 bits/ no we didnt include that sir and its a million quid extra....) my work goes to reputable organisations. Reputation is earned by under promising and over delivering, leaving a net smile on the customers face (even though his credit card may be left sizzling in a bucket of cold water....)
When will maintenance and restoration people realise that those with a bit of cash have invariably earned it by providing a level of customer service unheard of by most and are wiley enough to spot a scam?
The net result is not only a lost customer but an energetic smear campaign to warn others.
How about this for just one scam -
My less than a year old Robin went in for a check a few years back. 'Sorry Sir but the oil cooler burst when we ran the engine up and we had to replace it. ' I go on holiday, my cheque is cashed, I ask for the part on my return and also ask what the CAA had to say about it. 'Er, we've chucked it away'.
Was it worth the fag of a £300(ish) County Court claim? Nah.
But did they ever even look at my aircraft again.....?!
If that were me I'd have said, 'we overtightened the union, buggered it up but fortunately had one on the shelf so no charge'.
Hairyplane
Hairyplane is offline