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Old 3rd February 2006 | 08:23
  #5 (permalink)  
flyblue
 
Joined: Nov 2000
Posts: 3,261
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From: Europe
My turn

Some years ago, on a SH flight, I was given information of a group of UM I would have to take care of. This implies taking charge of them, accompanying them to their seats and instructing them, between other things, not to leave with all the other passengers on arrival but to wait for a CC.
During the flight I noticed in Business a child with a funny t-shirt, sort of Ninja-Turtle style, holding the UM envelope. Since I was sure he did not belong to my group of UM, I asked the Cabin Chief about him. She apologised saying that he was added as last minute by the ground, since he was booked later but had shown up early enough for our flight. This should not happen:it was not a very good form of crew communication, because it's important to be aware of all the details of the flight, especially the UM or handicapped pax (I am usually in charge for them having followed the company Handicapped Pax training course). In case of emergency/evacuation I would not even be aware I had an extra UM, seated far from the others.
Anyway, after take off, while the last pax were leaving the A/C, I went to collect my little ones in Y, then down the aisle I told the child with the funny t-shirt in Business to follow me. He replied: "I can't!" "Sure you can, sweetie, you can follow me now!" "No I CAN'T!"
Thinking he was referring to our request made at boarding to wait until all the other pax disembarked before disembarking themselves, I insisted that of course he could now disembark.
"I CAN'T!!!"
A little puzzled I finally asked him: "Why you can't honey?" "BECAUSE I'M HANDICAPPED!!!"
And that's when I noticed that the funny t-shirt was actually a medical corset

The Cabin Crew 5th Murphy's Law state that bad communication often comes in strings

...the debriefing for the flight was veeery long
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