I can't believe I am reading some of the posts here. Especially such lines as
a lot get dumped somewhere on the carpark
How do you expect them to bring them back?
Qantas staff seem to forget the concept of service then blame management for thier inability to do the job (and I mean provide a service). If you take the job then take the responsibility.
I work in a service industry and have to bend over backwards sometimes to make sure the customer is happy. Thing is I see Qantas staff from both sides as the service I provide has them as a customer and believe me they expect more from me than they are willing to give in return.
