I agree completely newsensation.
Staff get treated with contempt by their management and they are simply treating others as they are treated themselves. Don't forget this guy was simply following procedures.
We are continually chastised if we are deviating from procedures so the fault lies squarely with the management who write these procedures.
Here is a link of the story of a QF engineer who was working as a volunteer bush fire fighter who recently had their pay docked.
http://www.smh.com.au/news/national/...590479810.html
This sort of thing is a common occurance and it only gets labelled a "slip up" when it makes the paper and the spin doctors go into overdrive