The 2 on 1 interview is quite releaxed. They ask you questions about times when you have dealt with customers and how this made you feel. They also ask you what you would put on a trolley for a family orientated flight and how you would go about researching what products they sell onboard. They aks you about your current job, what you will/won't miss about it. What I will say though, is make sure you do your revision on company history because I think this may be what caught a lot of people out!