FC, the article in questio is about miss Lupone, an actress, a celebrity (alarm bells!). They always think they are above everyone else!
Anyway, I read the article, cannot see anything that went wrog. When you are frisked, breasts are examined. Your behind will be examined. Your crotch will be examined. All frequent travellers know that. The article only points out that communications should be improved, people should be warned that they will be subject to a fairly intrusive frisk. A valid point.
Let me say it again, security personell do not LIKE frisking people. They do not volunteer to do the frisking for the day just so the can piss off some rich people. They would rather sit behind the x-ray machine telling their colleagues which bags of smelly poo-stained dirty underwear to open than to to the dirty job themselves!