jyndabine & all other complainants,
We do give a damn - a promise is a promise . Doesn't matter whether it is in relation to a service for a price, or a price for a service.
I'm sure that you would withhold your custom if BA failed on the former - you will be given fair warning if BALPA ballot to withhold service should BA fail on the latter.
Sorry if your T & C's have dwindled. Doesn't mean mine should.