I expect I'll be slammed for saying this, but I can't help wondering if a few pidgeons have come home to roost for BACX in this incident!
There seem to be plenty of inexperienced, not particularly well trained, and not very well paid crews flying around in BA uniforms these days!!
And on the basis of this incident, that goes for both sides of the flight deck door!
I wonder if the passenger's reaction had anything to do with his perceived level of crew competence??
Very lucky nobody was injured!