Originally Posted by I.R.PIRATE
SAA said in a statement on Sunday the awards are voted for exclusively by travel agents based in the United Kingdom. Voters take into consideration service, convenience of the airline's flight schedule and product.
IME, the schedule is the only thing that TAs can be usefully relied on to know out of these. My TA has to ask
me about the other things, because all she gets is the advertising/marketing blurb churned out by the airlines, which she knows is often highly unreliable.
TA votes are good for assessing what they think of commission levels. If you want to know what it's like onboard, ask the pax.