Originally Posted by flaps to 60
Note EZY is way better than FR because they at least show some interest in customer service and do occasionally listen to you.
Im sure you've heard "You can fool some of the people some of the time" etc etc etc
In my humble experience the Easyjet method of dealing with customer compliants also involves binning/ignoring most of them and in most situations their fares are way higher than Ryanair's booking a similar time in advance on similar routes.
However I did manage to extract a full refund from Easyjet after being forced to travel back to Stansted (instead of Luton where I was supposed to go with Easyjet) on a more expensive standby flight with Airtours after Easyjet delayed their flight for 14 hours. However this was only because when I made it back to Luton by coach at 8am (I did not dare risk a £70 taxi fare) I camped in the reception of Easyland at Luton and refused to leave until someone in a management position saw me. Eventually they produced the manager of their telephone sales team who was a nice guy and honoured his word to make the full refund to my credit card.
In general where I have a choice I try to stay off Easyjet and Ryanir whenever possible.