Originally Posted by lexxity
Air Canada or any airline these days just does not have the "people", better or otherwise to ask every person in a queue when their flight is, those staff they do have should be checking people in and not floor walking.
Sorry Manintheback but you are wrong on this point.
The initial point was ACan not calling out the correct destinations of the aircraft thus confusing the passenger. How is it acceptable for an airlines own employees to not know where their aircraft are going?
A business is there to provide the service, not for the passenger to demand it or be misled.
And maybe to underline. T4 at Heathrow the day that loon in Manchester walked onto the apron with a brief case causing a major security flap throughout the UK. Queue at T4 for security stretched outside. BA staff walked up and down shouting out planes and escorting PAX through security including me - I got my flight.
BA are now making lots of money and have had a massive rise in their share price over the last 18 months or so.
Air Canada have been on the edge of bust more than once in recent times and are in poor financial health now.
Go figure why that might be.
If you dont look after your customers, someone else will.