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Personally I find that although a business, it is sometimes
unclear whether commercial air travel is a customer service or not.
Some posters here seemingly from the sharp end give the impression
(unwittingly I suspect) that it is not, and as such the paying
customers should just shut up and do what they are told.
I can only agree, and hope that my posts do not come over as that.
The ultimate problem with this thread, and the "rights" to get off, is that enabling that 1 (or few) passengers(s) to get off will massively "inconvenience" 100s of others. Not only those others on this flight, but others relying on this service's aircraft and/or crew over the next few hours. It might not sound like it, but at heart most Flight Crew, certainly BA, want to provide the best service for the majority of passengers, once safety concerns are addressed. The obstructions / frustrations you (as passengers) feel are felt by us as much, if not more, since we are exposed to them more often. I'm not asking for sympathy, just understanding, and try to reciprocate that
