just a couple of points.
1. Good to see Alan Whicker on the box again (this bloke has class), but I think that this was a totally inappropriate vehicle for him. He is a travel/lifestyle/human interest reporter and NOT an air transport industry expert. I think he was just presenting the material given to him, shallow and partly incorrect as it was.
2. Although serving alcohol on flights is no doubt a contributory factor with "air rage" incidents, the occurance of these events started to increase significantly when a lot of the airlines started to ban smoking on their services. How many of the "culprits" involved are smokers I wonder, suffering anxiety and withdrawal symptoms because they are prohibited from lighting up?