I have no sympathy with any airline who (allegedly) operates in this manner. I think the majority of UK ATCOs are well aware of the cost penalties of holding and fuel etc, but we have enough to worry about without the sort of crap that HD and his colleagues had to endure.
Whilst we're not anything like as busy as the London airports, we do our best to give expeditious routings to operators, but a queue is a queue, and unless you call Pan or Mayday, you wont get to the front until it's your turn.
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