Had the dubious pleasure of paxing on them LHR-SCL return earlier this year. If the shambolic nature of these flights is anything to go by, I’m surprised they are still flying…
On three of the four sectors, the check-in had a different a/c in their system than the a/c operating the flight. In two of these cases this caused only minor problems, as they were 777s. The last one, however, was amazing: they were checking in a 777 (from their main base at Sao Paolo, no less!), that turned out to be – an MD-11 ! In the ensuing mayhem during boarding, the CC were pretty much absent and let the pax more or less sort it out themselves.
CC on all four sectors were surly and for most of the time hidden somewhere. If this outfit keeps flying, they certainly won’t ‘welcome’ me aboard any more!