Actually STAN, the CX guys have been destined to crash and burn from the beginning and never had a chance. The airline business was on a downturn long before 9-11, and I wonder how the 49+ feel now that the AOA has sold them down the river. If the "action" had not started, they would most likely still have jobs....and all for nothing.
If "action" is desired, you have to have a plan, and muscle to back it up, and these guys simply did not.