CF
I agree you have shown some initative, but probably in the wrong direction.
A good example of this is that you might try dialing the number above.
Communication is also about being quiet when it is appropriate to do so.(don't use CRM as an explanation for everything!)
You seem to be continually fuelling this fire when it might be more fitting to remain silent. A mistake we all can be accused of!. I know the quality you have demonstrated is not one the ba Citiexpress interviewers are looking for, so be careful and Good luck.